Refund policy

Refund policy

Need Unboxing Video of product that you received
GUIDELINE FOR UNBOXING AND REPLACEMENT CLAIMS :
Please make sure to make a proper unpacking video to avid claim of purchase made underย check warranty terms


๐ˆ๐ญ๐ฌ ๐ข๐ฌ ๐‡๐ฎ๐ฆ๐›๐ฅ๐ž ๐‘๐ž๐ช๐ฎ๐ž๐ฌ๐ญ ๐ญ๐จ ๐š๐ฅ๐ฅ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐š๐ง๐ ๐‘๐ž๐ฌ๐ž๐ฅ๐ฅ๐ž๐ซ๐ฌ ๐ญ๐จ ๐ž๐ง๐ฌ๐ฎ๐ซ๐ž ๐Ÿ๐จ๐ฅ๐ฅ๐จ๐ฐ๐ข๐ง๐  ๐ญ๐ก๐ข๐ง๐ ๐ฌ :


๐Ÿ. ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ก๐จ๐ฎ๐ฅ๐ ๐ญ๐š๐ค๐ž ๐ข๐ฆ๐š๐ ๐ž ๐Ÿ๐ซ๐จ๐ฆ ๐ญ๐จ๐ฉ ๐จ๐Ÿ ๐ฉ๐š๐ซ๐œ๐ž๐ฅ ๐จ๐ง๐œ๐ž ๐ซ๐ž๐œ๐ž๐ข๐ฏ๐ž๐ ๐ฌ๐ก๐จ๐ฐ๐ข๐ง๐  ๐ฅ๐š๐›๐ž๐ฅ ๐œ๐ฅ๐ž๐š๐ซ๐ฅ๐ฒ. (๐“๐จ ๐•๐š๐ซ๐ข๐Ÿ๐ฒ
๐Ž๐ฎ๐ซ ๐’๐ก๐ข๐ฉ๐ฆ๐ž๐ง๐ญ)


๐Ÿ. ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐ก๐จ๐ฎ๐ฅ๐ ๐ฌ๐ญ๐š๐ซ๐ญ ๐ฎ๐ง๐ฉ๐š๐œ๐ค๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐Ÿ‘๐Ÿ”๐ŸŽ ๐๐ž๐ ๐ซ๐ž๐ž ๐ฏ๐ข๐ž๐ฐ ๐จ๐Ÿ ๐ฉ๐š๐ซ๐œ๐ž๐ฅ ๐š๐ญ ๐Ÿ๐ข๐ซ๐ฌ๐ญ. (๐“๐จ ๐•๐š๐ซ๐ข๐Ÿ๐ฒ ๐“๐ž๐ฆ๐ฉ๐ž๐ซ๐ข๐ง๐ )


๐Ÿ‘. ๐”๐ง๐ฉ๐š๐œ๐ค๐ข๐ง๐  ๐ญ๐จ ๐›๐ž ๐๐จ๐ง๐ž ๐ข๐ง ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ž๐ญ๐ž ๐ข๐ง๐œ๐ฅ๐ฎ๐๐ข๐ง๐  ๐š๐ฅ๐ฅ ๐ž๐๐ ๐ž ๐ญ๐จ ๐ž๐๐ ๐ž ๐ฌ๐ก๐จ๐ฐ๐ข๐ง๐  ๐š๐ฅ๐ฅ ๐œ๐จ๐ฆ๐ฉ๐จ๐ง๐ž๐ง๐ญ๐ฌ. (๐“๐จ ๐•๐š๐ซ๐ข๐Ÿ๐ฒ
๐Œ๐ข๐ฌ๐ฌ๐ข๐ง๐  ๐ˆ๐ญ๐ž๐ฆ๐ฌ)


๐Ÿ’. ๐€๐ง๐ฒ ๐๐ก๐ฒ๐ฌ๐ข๐œ๐š๐ฅ ๐ƒ๐š๐ฆ๐š๐ ๐ž ๐จ๐ซ ๐”๐ฌ๐š๐ ๐ž ๐ฆ๐š๐ซ๐ค ๐ž๐ญ๐œ ๐ญ๐จ ๐›๐ž ๐ง๐จ๐ญ๐ข๐Ÿ๐ข๐ž๐ ๐ข๐ง ๐ฌ๐š๐ฆ๐ž ๐ฏ๐ข๐๐ž๐จ.


๐Ÿ“. ๐•๐ข๐๐ž๐จ ๐ฌ๐ก๐š๐ฅ๐ฅ ๐›๐ž ๐ฌ๐ข๐ง๐ ๐ฅ๐ž ๐œ๐ฅ๐ข๐ฉ ๐ฎ๐ง๐ž๐๐ข๐ญ๐ž๐.


For Damage Claim only unboxing video evidance will be refered for varification. ย Open box delivery is not possible to third party sellers. But we guarantee you will get the
same item that you ordered. YOU WANT TAKE UNBOXING VIDEO OF PRODUCT FOR
RETURN CLAIM / DAMAGE CLAIM )ANY ISSUES HAVE TO YOUR PRODUCT, WE WILL
REPLACE IMMEDIATELY AS POSSIBLE โœˆ๐ŸŽ


Team DOCOGO


RETARGET OUT OF DELIVERY ORDERS


REASONS FOR NDR (NON DELIVERY ATTEMPT)
Incorrect Address: Verify updated address details with the customer.
Unavailable Customer: Request a time slot when the customer is available.
Customer refused orderย because of trust issues


1. Identify Out-of-Delivery Orders
ย  ย  ย  ย โ— Review System Logs: Check your delivery management system for orders markedย  ย  ย  ย  ย  ย  ย as "undelivered" or "failed delivery."
ย  ย  ย  ย โ— Categorize Reasons: Identify reasons for undelivered orders (e.g., incorrectย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย address, customer unavailable,refuse order).
2. Communicate with Customers
ย  ย  ย  ย โ— Notify the Customer: Send an SMS, email, or phone call to inform the customerย  ย  ย  ย  ย  ย  ย  about the failed delivery attempt.
ย  ย  ย  ย โ— Request Updated Details: Ask for updated delivery instructions or confirm theย  ย  ย  ย  ย  ย  ย  ย  ย  address and preferred delivery time. 3. Reattempt Delivery
ย  ย  ย  ย โ— Schedule New Delivery Time: Based on customer confirmation.
ย  ย  ย  ย โ— Prioritize Orders: Ensure out-of-delivery orders are given higher priority in theย  ย  ย  ย  ย  ย  ย  ย  next delivery cycle.